Privacy policy
This policy explains what information Simply Heaven Rishikesh ("we", "us") collects when you use simplyheavenrishikesh.com or contact us, why we collect it, and the choices you have. It applies to this website, our enquiry forms, and enquiries made by phone, WhatsApp or email.
Information we collect
- Enquiry details you send us: your name, phone number, number of guests, travel dates and any message you add in our forms or on WhatsApp, phone or email.
- Booking and stay details: names of guests and a valid government photo ID for every guest at check-in, which is required for all stays.
- Payment references: details of the advance or balance payment (for example a UPI or bank transfer reference). We do not store card numbers on this website.
- Website usage data: standard technical data such as pages visited, device and browser type, collected through cookies set by Google advertising and analytics tags.
How we use your information
- To reply to your enquiry, share rates and availability, and confirm your booking.
- To arrange activities you ask for, such as rafting or bungee jumping, with the operators who run them.
- To meet legal requirements for guest registration at check-in.
- To understand how visitors use the website and to measure our online advertising.
We do not sell your personal information.
Who we share it with
We share only what is needed: guest names and numbers with licensed activity operators for activities you book, details required by local authorities for guest registration, and website usage data processed by Google for analytics and advertising. When you message us on WhatsApp, WhatsApp's own privacy policy also applies.
Cookies
This website uses cookies from Google tags to measure visits and advertising. You can block or delete cookies in your browser settings; the website will still work.
How long we keep it
We keep enquiry and booking records only as long as needed to handle your stay, answer follow-up questions and meet legal and accounting requirements.
Your choices
You can ask us to show, correct or delete the personal information we hold about you, or to stop sending you messages. Write to simplyheaven2023@gmail.com or call +91 93689 99410.
Contact
Simply Heaven Rishikesh, Neelkanth Temple Road, P.O. Maral, near Phoolchatti Ashram, Rishikesh, Uttarakhand 249304. See also our booking terms and conditions and the contact page.
Last updated: 12 October 2026.