Booking terms and conditions

These terms apply to stays, packages and activities booked with Simply Heaven Rishikesh, Neelkanth Temple Road, P.O. Maral, Rishikesh 249304. Your booking confirmation on WhatsApp or email states the final dates, rate, inclusions and any package-specific terms; where it differs from this page, the confirmation applies.

Booking and payment

A booking is confirmed only after the token advance is received. The advance ranges from ₹500 up to 25% of the package value, depending on group size and dates.
The balance is payable at check-in by UPI, card or cash.
Rates depend on stay type, number of nights, group size and season. Festival dates (Diwali, Christmas, New Year, Holi, long weekends) are priced separately.
Bank details for advance transfers are listed on the contact page. Please share the payment screenshot on WhatsApp.

Cancellations and date changes

Cancellation and date-change terms depend on the package, the season and how close to arrival you cancel. They are stated in your booking confirmation. Please read them before paying the advance, and ask us on +91 93689 99410 if anything is unclear.

Check-in, check-out and ID

Check-in is at 12:00 PM and check-out is at 10:00 AM. Early check-in and late check-out depend on availability.
Every guest must show a valid government photo ID at check-in. Entry can be refused without it.

Activities

Rafting, bungee jumping, flying fox and similar activities are run by licensed local operators. Their age, weight, health and safety rules apply, and they may refuse a guest for safety reasons.
Rafting is normally closed during the monsoon, roughly July to mid-September; exact dates are set by the state each year. Activities can also be stopped at short notice because of weather or river levels.
Follow the instructions of guides and staff at all times.

House rules

Respect quiet hours and other guests, especially near cottages at night.
Do not litter on the property or along River Heul and the Ganga bank.
Guests are responsible for damage they cause to rooms or property.
Some events have their own entry rules; for example, solo stag entry is not allowed at the Holi party.

Questions

Call or WhatsApp +91 93689 99410 or email simplyheaven2023@gmail.com. Read how we handle your details in our privacy policy, or start planning with the guide to camping in Rishikesh.

Last updated: 12 October 2026.